Contact Us

We offer a 30-day return policy for all unused and unopened products. Returns are free of charge and can be initiated through your account or by contacting our customer service team. Refunds are processed within 5-7 business days of receiving the returned item.

The longevity of our fragrances varies depending on the concentration and individual skin chemistry. Our Eau de Parfum formulations typically last 6-8 hours, while Eau de Toilette lasts 4-6 hours. For best results, apply to pulse points and consider layering with our matching body lotions.

Yes, we ship to over 100 countries worldwide. International orders are shipped via DHL Express and typically arrive within 3-5 business days. Shipping costs and import duties vary by destination. All orders are fully insured and tracked.

We offer complimentary fragrance samples with every order. You can select up to 3 samples at checkout. Additionally, all our boutiques offer complimentary fragrance consultations where you can experience our full collection before making a purchase.

Yes, Allora is proud to be cruelty-free. We do not test our products or ingredients on animals, nor do we commission third parties to do so. We are also working towards becoming fully vegan by 2026, with many of our fragrances already being vegan-friendly.